Legal
Privacy Policy
This Privacy Policy applies to KeepsAlive, operated by SAX Group LLC, a company registered in the State of Florida, United States. We are committed to handling your information responsibly and transparently. This policy explains what we collect, why we collect it, how we use it, and how we protect it.
Information we collect
When you use KeepsAlive or interact with our website, we may collect business and contact information you provide directly — such as your name, email address, company name, and role. We also collect usage and operational data related to how you interact with the platform, including session activity, feature usage, asset and workflow data, service history, and operational records generated through normal use of the service.
Purpose of processing
We process your information to deliver and improve our service, respond to your requests, communicate about your account, and ensure the platform operates reliably and securely. Processing is based on legitimate business interest, contractual necessity, or your explicit consent where required. We do not collect or process data beyond what is necessary to provide the service and support your operations.
How we use your information
Your information is used to operate the KeepsAlive platform, provide customer support, process service requests, send relevant communications about your account, and improve the quality of our product. We do not sell your data. We do not use customer operational data for advertising or profiling purposes.
Cookies and tracking
Our website may use cookies and similar technologies to improve your browsing experience, understand usage patterns, and support essential site functionality. You can manage cookie preferences through your browser settings. We do not use tracking technologies for third-party advertising.
Data sharing
We may share information with trusted service providers who help us operate the platform — such as cloud infrastructure providers, email delivery services, and analytics tools. These providers are bound by contractual obligations to handle your data securely and only for the purposes we specify. We do not sell or rent your information to third parties. Where partners or integrations are involved, data sharing is limited to what is necessary and governed by appropriate agreements.
International data transfers
KeepsAlive is operated from the United States. If you access the platform from outside the U.S., your information may be transferred to and processed in the United States. We apply appropriate safeguards to protect your data during international transfers, consistent with applicable data protection regulations including GDPR and LGPD requirements.
Security and retention
We apply appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse. These include encryption in transit and at rest, access controls, and regular security reviews. Data is retained for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. When data is no longer needed, it is securely deleted or anonymized.
Your rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. You may also have the right to object to certain types of processing or request restriction of processing. Under GDPR and LGPD, you may also have the right to data portability and the right to withdraw consent at any time. To exercise any of these rights, contact us using the information below.
Contact
If you have questions about this privacy policy or how your data is handled, reach out to our team at privacy@keepsalive.com. We are committed to addressing your concerns promptly and transparently.
Legal entity
KeepsAlive is operated by SAX Group LLC, a limited liability company registered in the State of Florida, United States, with operations based in Orlando, Florida.
This policy may be updated periodically. For questions, contact us via the contact page or at privacy@keepsalive.com.